Refund & Cancellation Policy

Deposits

• Most bookings take a 10% deposit to hold your slot. It comes off the final price.
• The deposit is non-refundable if you cancel with less than 24 hours' notice or nobody is there when we arrive.
• If you cancel more than 24 hours before the appointment, we will refund the deposit in full or move it to another date — your choice.
• If we cancel or cannot complete the job for any reason on our side, including weather, you get a full refund of anything you have paid or a rescheduled appointment.

Rescheduling

Rescheduling is free with at least 24 hours' notice, and your deposit follows you to the new date. Call or text (574) 213-2605. Same-day changes depend on the schedule; we will always try.

If you are not happy with the work

Tell us within 48 hours of the service, with photos if you can. We will come back and redo the area in question at no charge as long as the vehicle has not been used in a way that changes its condition. If a redo is not practical and the work genuinely fell short of what was promised, we will issue a partial or full refund of that service at our discretion. This is our version of a satisfaction promise: a real reclean first, money back if we cannot put it right.

Because detailing results depend on the vehicle's condition, we cannot refund for outcomes we told you up front were not achievable — permanent stains, worn or cracked materials, paint damage, or odors embedded in upholstery. See section 6 of our Terms & Conditions.

Completed services and add-ons

Services already performed are not refundable simply because you changed your mind, and add-ons consumed during the service (shampoo, sealant, ozone treatment, oil and filter) cannot be refunded once used. Prepaid services you have not used yet are fully refundable.

Maintenance plan members

Members are charged after each service instead of paying a deposit, so cancelling more than 24 hours ahead costs nothing. Repeated late cancellations or no-shows may end the membership. Membership can be cancelled at any time by contacting us; there is no cancellation fee and no charge for services not yet performed.

How refunds are paid

Refunds go back to the original card through our payment processor and usually appear within 5–10 business days, depending on your bank. Cash payments are refunded in cash or by an agreed method.

How to request a refund

Call or text (574) 213-2605 or email 574prodetailing@gmail.com with your name, the appointment date and what went wrong. We respond within 3 business days.